Terms of Service

Effective Date: August 24, 2026

Welcome to Kendify. These Terms of Service govern your use of our website and your purchase of products through our online store. By accessing or using our website, you agree to these terms.

1. General Terms

Kendify operates an online e-commerce store serving customers in the United Arab Emirates (UAE) and Saudi Arabia (KSA).

By using our website, you confirm that you are legally capable of entering into a binding agreement under the applicable laws in your jurisdiction.

We reserve the right to update, modify, or discontinue any part of our website or services without prior notice.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability are accurate.

However:

• Product colors may appear slightly different depending on your device or screen.

• Product images may be used for illustrative purposes where applicable.

• Product specifications may change according to the manufacturer.

• Product availability may change without notice.

We reserve the right to correct errors, update information, or cancel orders affected by inaccurate information.

3. Prices and Payments

All product prices are displayed on our website and may be changed at any time without prior notice.

Applicable shipping fees, taxes, customs charges, or other fees, where relevant, may be added during checkout.

By submitting an order, you authorize the applicable payment provider to process the payment associated with your purchase.

4. Orders

After placing an order, you may receive an order confirmation.

Receiving an order confirmation does not necessarily guarantee that the order will be fulfilled. Kendify reserves the right to cancel or refuse an order where necessary, including situations involving:

• Product unavailability

• Incorrect pricing or product information

• Suspected fraudulent activity

• Payment issues

• Incorrect customer information

• Delivery limitations

If we cancel an order after payment has been received, an applicable refund will be processed.

5. Shipping and Delivery

We currently serve customers in the UAE and KSA.

Estimated delivery times are provided for guidance only and may vary because of courier delays, weather, customs, holidays, incorrect addresses, or circumstances outside our control.

Customers are responsible for providing accurate delivery information when placing an order.

For more information, please review our Shipping Policy.

6. Returns and Refunds

Returns, exchanges, and refunds are subject to our Refund & Return Policy.

Certain products may not be eligible for return due to hygiene, safety, health, beauty, or other applicable restrictions.

7. Health, Wellness, and Beauty Products

Where applicable, products sold through Kendify may include health, wellness, beauty, personal-care, or similar products.

Product information provided on our website is intended for general informational purposes and should not be considered medical advice.

Customers should review product labels, instructions, warnings, and applicable usage information before using a product.

8. Intellectual Property

All content appearing on the Kendify website, including logos, branding, text, graphics, images, product descriptions, designs, and other materials, is owned by or licensed to Kendify or its respective content providers.

You may not reproduce, copy, modify, distribute, or commercially use our content without prior written permission.

9. Prohibited Use

You agree not to use our website:

• For unlawful or fraudulent purposes

• To violate applicable laws or regulations

• To interfere with the operation or security of our website

• To attempt unauthorized access to our systems

• To submit false or misleading information

• To copy or reproduce our website content without permission

10. Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, analytics services, advertising platforms, and other technology providers.

Third-party services may have their own terms and privacy policies. Kendify is not responsible for the independent policies or practices of third-party providers.

11. Disclaimer

To the extent permitted by applicable law, Kendify provides its website and services on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, error-free, or completely secure.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Kendify will not be responsible for indirect, incidental, consequential, or other losses arising from the use of our website or products, except where such liability cannot legally be excluded.

Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded under applicable law.

13. Changes to These Terms

We may update these Terms of Service from time to time. Updated terms will be published on this page with a revised effective date.

Your continued use of our website after changes are published constitutes acceptance of the updated terms.

14. Governing Law

These Terms of Service are subject to the applicable laws and regulations governing Kendify's operations and the relevant customer transaction.

Where mandatory consumer-protection laws apply, those rights remain unaffected by these Terms.

15. Contact Us

If you have any questions about these Terms of Service, please contact us:

Kendify
Email: [your email address]
Phone / WhatsApp: [your phone number]
Business Address: [your business address]
Service Area: UAE & KSA

Last Updated: August 24, 2026