Shipping Policy

Effective Date: August 24, 2026

Kendify delivers products to customers in the United Arab Emirates (UAE) and Saudi Arabia (KSA).

Order Processing

Orders are normally processed within [1–2 business days] after successful payment or order confirmation.

During sales, promotions, holidays, or periods of high order volume, processing may take longer.

Delivery Times

Estimated delivery times:

• UAE: [2–5 business days]

• Saudi Arabia: [3–7 business days]

Delivery times are estimates and may vary depending on location, courier availability, weather, customs procedures, and other circumstances outside our control.

Shipping Charges

Shipping charges are calculated and displayed during checkout based on your delivery location, order size, and available shipping options.

Promotional free-shipping offers may be subject to specific terms.

Order Tracking

Where tracking is available, customers will receive tracking information by email, SMS, WhatsApp, or another available communication method after the order has been dispatched.

Delayed or Lost Orders

If your order appears to be delayed or has not arrived within the expected delivery period, please contact us. We will work with the applicable delivery provider to investigate the shipment.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information. Additional charges may apply if an order must be reshipped because of an incorrect or incomplete address.

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Contact Us

Have a question about an order, product, return, or delivery? Our customer support team is here to help.

Kendify
Email: [your email address]
Phone / WhatsApp: [your phone number]
Business Address: [your business address]
Service Area: UAE & KSA

Customer Support

For faster assistance, please include your order number when contacting us about an existing order.

Business Hours: [e.g. Monday–Saturday, 10:00 AM–7:00 PM]

We aim to respond to customer inquiries within [24–48 business hours].